Teams Phone - Modern Calling System

This online course provides an overview for ICT Sales and Support Staff to help understand customer options, the variances in set-up and trouble shoot issues.

Use the Expand option to view the topics and courses where additional learning pages are availalbe. You progress will be automatically marked as completed as you work through each section but you will need to have completed the quizzes to achieve your certification for this course.

 


Everyone Can Create

As an Apple Regional Training Centre, The ICT Service are committed to provide courses, which aim to help build the skills and confidence of educators, using Apple Technology.

We are part of a wide community who share best practices and inspire excellence through teaching with Apple Technology.

Access to this course is given as a follow-up for course delegates.

The content offers follow-up information and links to the sessions delivered in person by our Apple Teachers.

Work through each of the modules listed below to access the refresher content and complete the associated short quizzes to earn your certificate.

If you believe you should have access to this content, please contact courses@theictservice.org.uk


Domestic Abuse Awareness

Archives Courses

The term domestic abuse covers all forms of domestic violence.

However as the terms are often used interchangeably we have used both throughout the module.

This course is set out in modules for you to follow in order in the first instance. As you work through the course, ensure you mark off each module as complete to record your progress.

This course is recommended for people working at level 1 who need only a basic awareness of domestic abuse, or as an introduction for new staff. Practitioners working directly with victims, families, adults and/or children must attend further in depth training. Details of training offered can be found on the Cambridgeshire Domestic Abuse and Sexual Violence Partnership website at www.cambsdasv.org.uk

  • Work through the course content below by select the first module below. or the next module if you are returning to your learning at a later time.
  • Within each module, you will have the option to Mark Complete, view previous and move on to the next.
  • Return to the main Course page to review the course materials and your certificate on completion.

We recommend that if this is your first time viewing this module that you start with the Introduction.


Creating Licencing Groups for Office 365

The modules are set out for you to follow in order in the first instance. Ensure you mark off each module as complete as you work through the course.

  • Work through the course content below by select the first module below. or the next module if you are returning to your learning at a later time.
  • Within each module, you will have the option to Mark Complete, view previous and move on to the next.
  • Return to the main Course page to review the course materials and your certificate on completion.

Creating Licencing Groups for Office 365

The modules are set out for you to follow in order in the first instance. Ensure you mark off each module as complete as you work through the course.

  • Work through the course content below by select the first module below. or the next module if you are returning to your learning at a later time.
  • Within each module, you will have the option to Mark Complete, view previous and move on to the next.
  • Return to the main Course page to review the course materials and your certificate on completion.

Mastering Accessibility: Making Learning Possible

Technology can be a great support for those that need accessibility support but can also be a barrier.

This course covers a number of settings that can be applied to commonly used technologies ‘out of the box’ as the core learning content, with additional modules that focus on some specific technologies.

The core content aims to raise your awareness of settings which will may be of use to all learners.

This course is divided into the modules outlined below.

  • Each module will be marked as complete as you work through them.
  • You can select to navigate through the modules in whatever order suits your needs allowing you to revisit them at any time.
  • The modules have been created so that on completion of each you will be awarded a badge while successful completion of specifically bundled modules will award you with a certificate

This is a vast subject area and the content has been developed for a broad range of users.
Your school’s Group Leader may have assigned specific modules based on your role within school.

If you’d like to know more about accessibility and SEND for schools, contact us so we can put you in touch with one of our SEND experts.

Much of this content is already available online but we aim to pull together some of the most pertinent information specifically for school users.

With years of experience in the education sector; supporting pupils, class teachers, specialist teachers, school leaders and external agencies the aim of this course content is to help individual users become more effective, for learners of all ages and abilities to become more independent and for technology to support not hinder how we work.


Getting Started With iLearn

In this course you will learn how to navigate and use the iLearn environment to access and complete your courses and relevant resources.


Cyber Awareness and GDPR Online Training

This course is divided into 12 modules. It requires you to follow through them in the linear order they are presented in.

  • Each module will be marked as complete as you work through them. You will then be moved onto the next module automatically.
  • You can revisit any of the content you have already completed and will also see a next module button at the bottom of the course page.
  • On completion, you will receive a certificate in recognition that all modules have been completed.

Start here 

This fully mobile responsive, high quality animated video based GDPR and cyber awareness training will cover many of the areas that people who use I.T for a living need to be aware of in order to stay safe online:

Course Modules

  • Cyber Security & GDPR Matters
  • What Is Personal Data?
  • Handling Personal Data
  • Passwords
  • Scams
  • Social Media
  • Internet Security
  • Online Services & File Sharing
  • Email Accounts
  • Portable Devices & Apps
  • Offline Security
  • We’re Here To Help

Course Duration

Approximately 60 minutes.

Cyber awareness and cyber security in every organisation is now simply essential. High profile attacks have crippled organisations across the world and cyber threats are a high priority risk across all sectors. As these threats continue to adapt, all organisations need staff to stay up to date on the type of threats that are out there, as well as knowing how to mitigate them.

Now GDPR is in place, it is business critical that staff know the basis of this new regulation and how to manage personal data.