Calling Fundimentals

Learning Objectives

  • Understand key business reasons to migrate to Teams Phone and the difference between Calling Plans, Direct Routing and Operator Connect
  • Understand considerations when choosing the service model including features and extensibility
  • Understand recommended networking settings for using Teams Phone
  • Understand support and SLA’s

Teams Voice is an integral part of the Teams interface which brings together the collaboration options with Chat, File sharing, apps Meetings and Calling.

Seeing exponential growth during the pandemic across 2020 and 2021, with an increase from 13 million daily active users recorded in July 2019, to 250 million per day in Oct 2021 Microsoft declared FY2022 ‘The Year of Teams Phones’.

Adopting Teams Voice

  • Unifies collaboration
  • Consilidates systems into the one interface
  • Consolidates vendors under the same provision
  • Brings single billing
  • Ensures continuous innovations
  • Is a trusted solution
  • Provides Extensibility
  • Offers choices
    • Laptop, desktop, mobile, handset, headset

If we intend to support Teams Phone, we must understand key telephony terms to help understand terms that Microsoft use.

Take the Test

Part 1 - Identifying groups required

How to identify which licences a school may have available to ensure groups are set up correctly for allocation across the school users.

Be sure to scroll down and complete the quiz so you can move on to the next module.


In this short video Chris outlines the context and content for the following modules including the rationale for using licence groups over assigning licences and associated applications to individual user accounts.

Assign new policies to groups