Teams Phone – Modern Calling System
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This online course provides an overview for ICT Sales and Support Staff to help understand customer options, the variances in set-up and trouble shoot issues.
Use the Expand option to view the topics and courses where additional learning pages are availalbe. You progress will be automatically marked as completed as you work through each section but you will need to have completed the quizzes to achieve your certification for this course.
Course Content
Calling Fundimentals
1 Quiz
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Service Models
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Discovery
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Core Considerations
10 Topics
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1 Quiz
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Module Content
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Networking
3 Topics
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Support and SLAs
3 Topics
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Calling Fundimentals Review
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